Returns & Exchanges

Due to the perishable nature of our food products, we cannot accept physical returns. However, your satisfaction is our priority, and we offer a Freshness Guarantee.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and product if there is damage or a quality concern.

• 2.
  Contact Support

  Email our team within 7 days of delivery with your order number and photos.

• 3.
  Review Process

  Our culinary quality team will review your request within 48 hours.

• 4.
  Resolution

  If approved, we will issue a full refund to your original payment method or send a replacement shipment.